Minor and Major Service
What generally would a minor and major service entail ? Also, if the car is under warranty is it still a requirement that the customer pays for certain work that is highlighted on the service. Finally, brake discs were highlighted as needing a general clean, would this not be part of the service ?
Just needed an idea of what is involved and what I should be expecting as I'm always sceptical of dealers and garages I'm afraid.
Hi GuruDZ4, many people are worried that their garage may try to pull the wool over their eyes when it comes to servicing, but if you ask lots of questions and get firm quotes for all work to be done there's no real cause for concern. A minor service is generally just a change of oil and a check over of the rest of the car to ensure it's roadworthy. A major service will generally include an oil change but will add new spark plugs, air filter, fuel filter and so on. However, different manufacturers will recommend that different items are replaced at different mileage intervals. If you have a service book for your car it often lists what is expected to be replaced at each service. When I first started on the workshop floor it was part of a service to remove and clean brake pads/disc surfaces, but this tends not to be included these days. As a general rule adjustments or cleaning of parts will be charged additionally on servicing these days. Different warranties offer different levels of cover, but generally speaking these are for replacement of failed components, and wouldn't cover items that are deemed to be fair wear and tear. Thus a water pump that is leaking coolant would be a failure and would be covered under a warranty whereas a worn brake disc would not as these do wear over time and mileage. Always get firm quotes for work before it starts on your car, and always asked to be called for authorisation on any additional work that is discovered and get a firm price before giving authorisation for any additional work to be done. If you have any other questions, or specific queries ask away and we'll do our best to assist.
Many thanks for your excellent honest answer. You answered several questions I had in mind, especially regarding brake discs/pads. Like me I;m sure lots of people out there are cautious of garages. As a customer we have no way of ever really knowing what the garage has checked. I remember taking a car I had a few years ago to Halfords. They were doing a discount on a full service. It was very cheap. It made me sceptical. When I got my car back the amount of work they were supposed to have checked on the full service was massive according to their list. I thought there is no way they have checked all this at the price of that full service. Truth is they may have actually done, but I had no way of really knowing . Was I being 'conned' to pay for a full 'cheaper' service. Who knows ?
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