Car Service Plan

Asked by Mar 26, 2017 at 10:22 PM about the 2007 Daihatsu Terios 1.5 SX

Question type: Maintenance & Repair

Hi all,

How does a car service plan actually work ? I have signed up to a plan with my dealer and paid in £129 via monthly payments. I want my car serviced at £199 for a full service leaving a difference of £70 for me to pay, however, the car dealer said something about I have to pay £99 as there is only have £100 in the pot, what does this mean ? Why have I paid £129 via monthly payments so far and then  have to pay a further £99. It doesn't add up to me I'm afraid. Would love someone to explain. Thanks.

2 Answers

1,090

Hi GuruDZ4, as you suggest something doesn't sound right here! Which company is your service plan with? It sounds like there is a discrepancy with the amount of money you have paid in and the amount of money showing in your account/pot. Is the service plan with the same garage that is going to do the servicing work? If so I would request to see the manager and take proof of your service plan payments showing you have paid in £129. If this can be proved then I don't see how they can ask you to pay an additional £99 when it should be £70. Let us know how you get on!

Hi Many thanks for the quick answer. I'm still querying it with the dealer, will let you know how I get on. Thanks

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