Big Motoring World
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A20 London Road
West Malling ME19 5PL
Sales: 01634 248638
Service: 01634 244211
Today 08:30 - 21:00
West Malling, South East England ME19 5PL
Big Motoring WorldA20 London Road
West Malling, South East England ME19 5PL
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Generally more people will review if they are unhappy and this is certainly the case for me. The first part was fine as I turned up without an appointment quite early in the day and a salesman went calmly through my options and we then went to look at a few cars. I continued to look around on my own by my request until I narrowed my choices. I then had two test drives and decided upon a car to buy. The next bit was fairly OK too as there was no trade in or HP needed. I was then told to go to a different place to pick the car up later. This is where the whole experience changed. I turned up for my car an hour beyond the time I was told it would be ready. I eventually left with my car more than 3 hours after i arrived. The car had been "washed" but not what you would call gleaming like you would expect from something less than a year old. Today I phoned to query the warranty and this firm just washed their hands of it and advised me to contact BMW direct. My message to this company is to treat your customers like real humans and not a disposable commodity. Not happy at all.
Big Motoring World, From the first moment I walked in the whole experience was not great. I was not offered to test drive and they have valued my vehicle £4.500 under the actual value by playing me with mind games and putting me under pressure and finally when I kept insisting on not to go head with their plan the representative went and asked for her manager to come in where he started telling me how long has he been working there and how long the company has been operating for instead of treating me like a customer and be honest with the whole thing. totally not impressed and would not advise any one to go there. at the end they kept being the cheapest store around but when you look at their APR it is unbelievably high. it is cheap prices come with a price when you part exchange and go for the finance it hikes up..the difference is about 6000 to 10000 after all on the top.
Made an appointment to see this car, bought train tickets (from Cornwall), and on the Thursday eve prior to my appt on the Saturday, the price of the car increased by £1000 - without them advising me!! I only found out because I went online to show my mum the car! When I rang to query this I spoke to a team leader from the call centre who admitted it was their policy not to advise clients with appointments of any price changes!! Disgraceful, unprofessional and unethical - would never trust this garage ever - buyers beware!
Car sold when I got there.another they showed me had scratches all over they four corners,driver wing had been resprayed,paint did not match,interior not valeted.tryed to sell me HP over 60 months.i wanted cash sale PX PLUS CASH.My 2013 5 series is worth 17.000 they offered 11.000 Plus 60 months finance. IF U WANT A CASH SALE DONT USE THIS SITE.
Great selection, didnt buy this one but did buy an alternative. Initial service was great once they realised that we were interested in a purchase and not just wasting their time. Appreciated being taken into an office, as sitting at the canteen style reception area to view cars, was a bit like a conveyor belt.To noisy and to hectic. Completed the question air when making payment, and said everything was great. However once we made payment, were given the keys. Asked where the car was they said out the front, (nobody took us to the car) but you need to go to another office to pick up paperwork, apparently data protection? This was a 15 minute drive away. Was told the car book, manual, would be there, but apparently they did not have one? Felt a bit abandoned once we had made payment.
This company has the worst set up of any I have dealt with I offered to come and view the car with cash in my pocket unfortunately they would not guarantee the car would still be there when I arrived. I asked if a deposit would hold the car (not company policy ) I was prepared to fly down to purchase the car however the first come first served policy is detrimental to anyone who works or has to come form a distance. If you live any further than 1 hour away look elsewhere its not National, and in my opinion needs a lot on work customer service, if they wont hold a car with a deposit what would happen if you had a problem with the purchase its a lot of money to gamble with
Response from Big Motoring World:
Sorry you did not get a chance to my a car from us Alex. We sell nearly 1,500 cars a month and have a fast turn around of stock. We do hear you and our many customers not just in the UK but Ireland, Cyprus, Malta and the some of the Caribbean Islands in regard to being able to secure a car online. A new service will be launched in early 2017 to make this possible. Sorry we could not help you this time.
Bog Motoring World
Bog Motoring World
The service provided by this dealer was amazing from the start to driving away in my delightful car. My pride abd joy. The sales person was excellent, he talked me through my options and explained the best deals I could get. Overall Im very happy with the car I chose and the service provided. I would surely recommend this dealer to anyone looking to purchase a car.
The sales personnel are organised and professional, without being pushy. I felt the information they relayed was transparent and open. Our salesman was especially patient with me as I was not familiar with all the gizmos and gadgets that came with the car. They made the whole buying experience straight forward and totlaly hassle free. Incidently, they also rang me at home to advise me tht the car I initially wanted had gone so I didn't have a wasted journey.
Very pleased with the sales team extremely friendly & helpful.the Mercedes c class is spot on.but was very disappointed to be told the car comes with a working sat nav when in fact you need to buy a module from them at a cost of around £300 for it to work feel like IV been ripped off but apart from that very happy
I live in the north of England with approx 6hrs journey time to West Malling. BM World are unwilling / unable to guarantee that chosen car will be available to inspect as it may be sold whilst making the journey down - this is unacceptable to me as costs of journey exceed £150 - would it be possible to submit holding deposit to reserve car for journey time? This must discourage many distant possible purchasers - it certainly does in my case.
Had an appointment got there had to wait 20 minutes so went to look at the car. The car wasn't in a nice condition, looked clean but all the wheels were scuffed and a big scrape on the bumper. I wouldn't pay all that money for a car in that condition. Went back to see salesmen we mentioned this to him he said won't be one minute, we sat there for 10 minutes and decided were not waiting any longer so walked out and will never buy a car from there and will not recommend Regards
Biggest range of Mercs, BMW's and Audi's I've seen. No printer facilities onsite despite computers available for car searches. No use in arriving after dark as you can't see a thing if you're actually looking to buy. Email newsletters useful however search/filter capability is weak. I didn't actually buy from them in the end as it was a long way to travel and was dark by 3pm. I've heard read reviews that say Aftersales are awful. Pre-sales was good though.
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