Hammond Cars - Ipswich

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Anglia Retail Park, Bury Road,
Ipswich IP1 5QL

Sales: 01473 242919

Today 09:00 - 18:00
(Closed now)
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Happy to help
0 people found this review helpful.
Responded quickly to my enquiry but didn't send email with prices as requested.
0 people found this review helpful.
All I had from the dealer was an automated response saying please phone them. It's a bit tricky trying to get to them. It's not made clear that you have to go all the way through a retail park even then you have to take the correct exit of off a roundabout. The cabin that's used as an office is sparse and noise overtakes you inside. They do allow you to inspect the cars by yourself so you are not pressured at this point. The test drive takes place in an empty supermarket car park next door. If you are having PX they do pull your car to pieces, I suppose this can be expected as there other prices are low. Three things put me off. Firstly, they 'make' you spend three minutes looking at an advert for a car body treatment product, seconly, they add the cost of this product onto you costing without saying so and thirdly, there is a £99 administration fee which I was unaware of. Would I return to Hammond's - no.
4 people found this review helpful.
Despite having an appointment with Adrian, to which he changed the time of at the last minute, I attended their premises, to be told that he was busy with a client, despite waiting and viewing the car, He was still busy, next seen by the boy salesman who informed me that despite the car not staring and that they do not hold vehicles for more than 48 hours even if I placed a very substantial deposit on the car. I think that the manager was ether unwell or deceased in the corner desk, I do hope that someone has since checked to see if he is OK. One last tip to the boy salesman, it is better to tell your clients the truth than to lie to them
0 people found this review helpful.
Ok did not give me enough information to travel 50 miles to view the car
0 people found this review helpful.
Yes dealer had contacted, and discussed car. Thank tou.
0 people found this review helpful.
The dealer contacted me by phone,in good time,but failed to back up the call with more information
Very good
Adrian was our salesman and was most helpful, polite and not pushy
1 people found this review helpful.
Trade in price for my car no where near what 4 other traders had offered. Hammonds insisted that this was a fair reflection, obviously they were right and the other experienced traders were wrong!!
4 people found this review helpful.
Response from current dealership:
Hello, thank you for your feedback, we appreciate all feedback - good or bad to continue to improve our services. It seems very unusual that our valuation would be that far off. In your case - did you look only at the part exchange valuation or to whole ''true cost of change'' ?

Its always worth of noting ‘’true cost of change’’ – it’s a difference in price between your new car and part exchange valuation of your old vehicle.
Many used car retailers inflate the price of their cars, allowing them to give you better part exchange valuation prices, trying t
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Very good
2 people found this review helpful.
Very responsive
1 people found this review helpful.
Great feed back very help full with all relevent details.would recommend to any one making enquirers on cars
1 people found this review helpful.
Excellent customer service from start to finish when we purchased our car from Hammond
2 people found this review helpful.
Read 10 old reviews
Purchased car previously and called me back within 30 minutes of enquiring
1 people found this review helpful.
Car was sold but the dealer said he would source another one but never got back
2 people found this review helpful.
Responded quickly but casual and off hand with their reponse
1 people found this review helpful.
Great response very helpful not pushy
1 people found this review helpful.
Very informative but was too late to progress with a sale
Briliant! Quick, effortless buy
1 people found this review helpful.
did not give a realistic part x price
1 people found this review helpful.
Car as discribed service was slow. After sales poor asked for trade in price on second car never got one even though I called Trevor twice will not use again
First class, very simple process, excellent lowest cost prices, great service and very helpful salesmen.You can see from the reviews this is a good place to buy a car. You will be hard pushed to find a better price.
2 people found this review helpful.
I rang the dealer, they answered promptly but the car had already been sold
1 people found this review helpful.

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