Petersfield Motor Co

1 Bedford Road, Petersfield, South East England GU32 3LJ - Map & Directions

Sales: 01730 352051

Service: 01730 269999

By Appointment Only
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02-Nov-2016
The told me that they had an appointment with someone else who was interested in the vehicle and they would let me know if they were not interested. As they did not contact me, I assumed it was sold.
Is this review helpful? Yes | No

Response from Petersfield Motor Co:

Thank you for your comments.  Customer service is extremely important to us, and on most occasions we would have contacted you to let you know the position, irrelevant of whether the car was sold, or not. I am very sorry to hear that on this occasion we did not get back to you.  The vehicle was sold to another customer, but we should have advised you of the position.  Once again, we are sorry that you were not contacted to explain this.
28-Oct-2016
Their response was a bit on the cold side. I made an offer which they very curtly responded as not interested. I would have expected a more professional response. At least they should have made a reduction as a courtesy.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Petersfield Motor Co:

I am sorry to learn that you were unhappy with our response regarding the 2013 Lexus RX. We try and do our utmost here at Petersfield Motor Company to ensure customer satisfaction.
  
Looking back over our email correspondence, we do not feel that our response was on the cold side. We responded to your request in a prompt and fair manner.
We were unfortunately unable to reduce the price of the car by the figure you requested in your email. The car is listed as a “Great Deal” on the CarGurus website and is already below market value as mentioned on the site.
For this reason, I h
 More ...
20-Oct-2016
Prompt replies. Nice people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
03-Oct-2016
A most professional and helpful family business, with real personal treatment. I hope the car is as good as their service!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
29-Jul-2016
These were very friendly, professional people and I would recommend them to anyone looking for a car not wanting to use a main dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
08-May-2016
Very impressed with this family run business. Travelled 1hr.30mins, and wasn't disappointed. Vehicle above expectations, extremely helpful, no hard sell, a good overall friendly and efficient service.
1 of 1 people found this review helpful.
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31-Mar-2016
nice guy fab car bought vehicle
1 of 1 people found this review helpful.
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04-Mar-2016
Very responsive with information
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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