Dealerships near me (Fauld, West Midlands, GB)

I sent off a request to view the car, Riverside cars sales called me within a few days to arrange an appointment. They were very friendly when we arrived for this appointment. I was allowed to take the car on an independent test drive and they were happy for my boyfriend to plug his diagnostics computer into the car to check the health. Being in the trade I am aware of prices for various repairs and was very pleased with prices offered to have some jobs done on the car for me before I take full ownership, including a service, MOT and replacement of all wheels in mat black! All round great customer service and I ended up buying the car which will be delivered to me once repairs are carried out.

Initially good, we travelled 30 miles to get the car. Unfortunately it broke down 5 miles after we left the forecourt on a dual carriageway in an unknown area. The dealer refused a refund at the time, organised a tow truck and we were left without a car and the money. As I only had one mobile number and no other means to contact , I messaged that I was exercising my rights to refuse the car and didn't hear anything back so we had to write to them. Out of the blue I get a call asking for bank details for the refund. This was done as promised on the same day. These things happen but when refusing a refund then being asked "do you want me to send a tow truck?" when stuck on a 70mph road at dusk shows little empathy to the customer. Thankfully it's now sorted and we have purchased a new car elsewhere.

Told me they would ring back never did

Helpful and easy communication

Good

From the time of our enquiry to TC Harrison, visiting to view the car and meeting Phil the technical salesman who arranged a trial run, we were delighted to purchase it. Phil then completed the business in a professional way and we were quite happy with the arrangements. We would recommend TC Harrison.