Dealerships near me (South Ockendon, East of England, GB)

Dealer responded

The call handler was very professional and answered all questions professionally

Unfortunately enquired about this car 3 weeks ago again as could bring our payments up to pay pcp, but no call back, enquired today was told will be called back but nothing. I would recommend mercedes of Epsom I spoke with them 2 weeks ago they will call you back and try to find you what your looking for.

We travelled 45 minutes from Redbridge to view a car at this dealership and unfortunately had a very disappointing experience. When I arrived, the car I had come to see was being washed and I was simply told to look around the forecourt in the meantime. Afterward, I was handed the keys and told that a test drive would only be possible if I had already decided to purchase the car, which didn’t feel like a customer-friendly approach. I was particularly interested in a VW Golf and a Skoda, but struggled to get any information. While some staff were busy with customers, there were others who did not appear occupied and made no effort to assist, which gave the impression that helping customers was not a priority. Overall, the level of service fell well below expectations and left a negative impression.

I had arranged to have the car delivered to Manchester on the 13th of December. It arrived about 1700 hours, didn't have time or the light to inspect the car properly, I mentioned that the parcel shelve was missing and was told that it would be posted on to me. I was given an envelope and told all the documents were in it. I discovered that no log book was in it. I rang them the next day and was told that it had been mislaid. I was told if I went to the post office that I would be able to tax the car. I went to the post office Saturday morning and was told that I would have to apply for a new log book which would take until the new year before I could tax the car. It's been over 11 days now no parcel shelve has arrived, I've not been able to test drive the car on the road and the mileage was incorrect that was quoted in the advertisement. Could you please let me know what my options are please, a very dissatisfied customer