CarShop Northampton

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Ravens Way, Northampton, East Midlands NN3 9UD
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Sales: 0330 311 4016

Service: 01604 556526

excellent service
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Went to see the car. Door locking system was faulty and car smelt bad! They assured me they would rectify these as the car was mechanically sound. I arranged to return one week later, so agreed to take the car off sale, I rearranged dropping off kids with babysitters to make the second appointment (35 miles from where I live) - then they told me they had sold the car anyway! May seem trivial, but infuriating. Sales guy was really decent - his managers were very poor. I complained on social media, CarShop head office got back in touch to apologise and ask for the details. I gave them all the info - never heard back from them. Again, infuriating. A real lack of personal service. I will not be going back to them.
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I find the habit of stating a price and then adding an admin fee on top displays a lack of transparency and could create a feeling of a lack of integrity and honesty for the dealer and make one wonder if there were any other practise that may be not in keeping with an honest and full disclosure. For me it displays a lack of empathy for a potential customer and rather steers one away. They should just state the price and that is it and any 'admin charges' are held within...
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Response from CarShop Northampton:

Ted - thanks for giving us your feedback. We recognise that you, like many customers, are concerned about trust and transparency when venturing into a motor dealer.  We're working hard to make all of our pricing and practices as transparent as possible and we are very open to feedback from customers through all forms of review site.  Each vehicle is subject to an administration fee covering the preparation of your vehicle, the processing of the paperwork, secure V5 processing to the DVLA and the provision of an HPI report for your vehicle.  This costs £99 and is shown in the presentation
 More ...
First class attention and response to my enquiry
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Response from CarShop Northampton:

Mark - thanks for the great review.
Made an appointment to see the car, but nothing set up on arrival. Salesman and the business Manager who I dealt with were both efficient and friendly. The car was as advertised and as expected with easy access to the test drive. As always, I was given "encouragement to take up special paint protection and extended warranty which is only to be expected. As I plan to keep the car I did invest in the paint protection. The Business Manager was very helpful setting up the PCP with support when needed, even though this was his first.I am collecting my car today and will finalise my experience after this.
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