CARGURUS ANNOUNCES UK'S 2019 TOP-RATED DEALERS
- Almost 10% of dealers on the list achieved an average five-star rating
- Top-Rated Dealer awards based on feedback from thousands of customer reviews
- The Top-Rated Dealer awards, launched in 2017, recognise dealers offering outstanding customer service
CarGurus, the fastest growing automotive shopping site in the UK among its nearest competitors*, has revealed the CarGurus UK Top-Rated Dealer award recipients for 2019.
The awards, now in their third year, recognise dealerships that have offered outstanding customer service. The awards are calculated based on thousands of dealer reviews left by car-buyers after contacting a dealer through the CarGurus platform.
This year's awards saw nearly 10% of those dealers achieving an average five-star rating, highlighting the consistently exceptional level of service provided across the industry over the last 12 months.
After receiving a Top-Rated Dealer award for the second year in a row, Jason Golder, Managing Director of Marshams Car Sales commented: "This award is very important for us as a business because it's based on actual customer reviews. When shoppers see we've been certified as a Top-Rated Dealer from CarGurus, it puts them at ease. It automatically tells them that they're buying a vehicle from a dealership they can trust. The award also cements the outstanding customer service we strive to deliver, and to be acknowledged for that feels great."
Wendy Harris, Vice President of European Sales for CarGurus, said: "It is fantastic to see so many dealers achieving such excellent reviews from buyers. Our Top-Rated Dealer awards are a way for us to reward those dealers who consistently delight customers and deliver an excellent buying experience. The awards also provide a great platform for dealerships to celebrate their achievement and demonstrate to potential customers how seriously they take customer service."
Founded by TripAdvisor co-founder Langley Steinert, CarGurus combines dealer reviews with comprehensive car valuation analytics to bring trust and transparency to the automotive marketplace, allowing buyers to quickly and easily find great deals from the best dealers.
Video footage of some of our dealers receiving their award can be seen here.
For further information, please contact:
James Drake at CarGurus - UKPR@CarGurus.com / 0208 541 3434 / +44 07809 657178
*Source: Comscore MMX Multi-Platform®, Custom-defined list includes Cargurus.CO.UK, Motors.CO.UK, AutorTrader.CO.UK, Pistonheads.com, Gumtree.com, Percent Change in average unique monthly visitors from Q1 2018 to Q1 2019, UK.
Top-Rated Dealers award criteria
+ Top-Rated Dealers chosen based on CarGurus star rating system (dealers are rated out of five, one being the lowest score, five being the highest)
+ To be eligible, dealers must be based in the UK, have an average star rating of 4.5 and above and received at least six reviews over the last 12 months
+ Quantity of positive reviews over the last 12 months also taken into account by CarGurus
How CarGurus Works:
CarGurus helps car shoppers search local car listings and quickly find great deals from top-rated dealers. Every day, the company analyses millions of data points on hundreds of thousands of UK car listings to calculate each car's Instant Market Value (IMV) or fair retail price. This data is used in combination with dealership ratings from other shoppers to rank and rate available cars results based on the quality of the deal: Great, Good, Fair, High or Overpriced. The site also provides transparency on how long the car has been on the forecourt and if it's had a price drop. Consumers can contact dealers directly.
Founded in 2006 by Langley Steinert (also a co-founder of TripAdvisor), CarGurus (Nasdaq: CARG) is a global, online automotive marketplace connecting buyers and sellers of cars. The company uses proprietary technology, search algorithms and data analytics to bring trust and transparency to the automotive search experience and help users find great deals from top-rated dealers. CarGurus is the largest automotive shopping site in the U.S. by unique monthly visitors (source: Comscore Media Metrix® Multi-Platform, Automotive - Information/Resources, Total Audience, Q1 2019, U.S. (Competitive set: CarGurus.com, Autotrader.com, Cars.com, TrueCar.com)). CarGurus launched in the UK in 2015 and is the fastest growing auto shopping site in the UK among its nearest competitors (source: Comscore MMX Multi-Platform®, Custom-defined list includes Cargurus.CO.UK, Motors.CO.UK, AutorTrader.CO.UK, Pistonheads.com, Gumtree.com, Percent Change in average unique monthly visitors from Q1 2018 to Q1 2019, UK). In 2019, CarGurus acquired UK-based PistonHeads.com, which it operates as an independent brand. In addition to the United Kingdom and the United States, CarGurus operates online marketplaces in Canada, Germany, Italy and Spain.
CarGurus® is a registered trademark of CarGurus, Inc. All product names, trademarks and registered trademarks are property of their respective owners.
To learn more about CarGurus visit www.cargurus.co.uk
© 2019 CarGurus, Inc., All Rights Reserved.