What is a Car Infotainment System?

by Chris Knapman

Car infotainment systems are now so ubiquitous that even the smallest of city cars can feature a large touchscreen with features such as DAB digital radio, sat-nav, Apple CarPlay and Android Auto.

You can think of an infotainment system as being like a multimedia computer that's designed to both inform and entertain users. It's a technology that's advanced at an astonishing rate; the latest infotainment systems can be controlled not only by interacting with a touchscreen, but also by voice and even gesture. Where screens were once small and in only black and white, they can now spread across half the car's dashboard and feature resolutions that rival a high-end television.

However, as with so much in the automotive industry, every manufacturer tends to have its own infotainment system, with some inevitably more intuitive to use and smarter to look at than others, so things can become confusing for buyers. Many of the more recent touchscreens also feature built in navigation systems and full integration with mobile devices in the form of Apple CarPlay, Android Auto, or MirrorLink (or, in many cases, all three), helping you stay connected when in the car. Connection to your smartphone might be via a wire, or increasingly there are systems that offer wireless bluetooth connectivity.

What to Consider when Choosing an Infotainment System

Before you get too excited about the particular features of an infotainment system, there are a few basic considerations that could make or break your user experience. First, driver distraction is a very real risk when it comes to in-car entertainment systems. Make sure the user interface layout is logical and the icons on the screen are large enough to easily press when you’re driving. It’s all very well having a giant music library at your fingertips, but not if those fingertips keep jabbing at the Spice Girls by mistake.

Next, remember that not all car-maker's touchscreens are equal. Some systems react purely to pressure from a finger, while more advanced setups feature capacitive touchscreens, which use electrodes to react to your fingers. This allows more functions, like swiping or pinching, as you'd do on a smartphone or iPad.

We also recommend looking for a car with a system that combines touchscreen functionality with some physical buttons. For example, knobs that you can twist to control audio volume and zoom in and out of a map tend to be easier to use than swipe or pinch functions, and having a few shortcut buttons on the dash and steering wheel makes it simple to change radio stations or jump between popular features such as radio and Bluetooth.

Having a secondary controller located near the gear-lever can also make it easier to operate a car's infotainment features while driving. A rotary controller such as that used for BMW iDrive or some Mazda systems tends to be easier to operate than the touchpad that Lexus favours for its cars.

Be wary of touchscreens that also house the controls for the car’s heating and air-conditioning (for example, Volvo or Tesla). They can be fiddly to use, and if the electronics pack up, you might have no control over the temperature inside the car.

Next, check for any lag with the system's processors that occurs between pressing the buttons and the system responding. A good way to do this is to enter an address on the satellite navigation – ideally there should be no pause while the next letter loads.

Alternatively, consider a vehicle with a hands-free voice control system. These have been around in various forms for some years now, and it's certainly true that not all voice assistants are equal. Older systems in particular will be nothing like as effective as voice command via something like Siri on Apple's ios operating system. However, if you're buying a new car you might have better luck; for example, the MBUX system from Mercedes-Benz or BMW's latest Intelligent Personal Assistant feature natural language processing to learn your speech patterns over time. Some systems also give access to third-party voice control features like Amazon Alexa or Google Assistant; again these can be worth looking out for if voice control is a desirable feature.

Features You Want

At the very least you’ll want to be able to connect your car's infotainment with a music player, whether it's an phone or an iPod-type device. This is typically achieved either via Bluetooth or using a lead that plugs into a USB or USB-C socket. If you prefer to listen to CDs in your car, be aware that only a few brands (Lexus, for example) still offer this feature. On the subject of audio equipment, a built-in digital radio (DAB) is a sensible minimum requirement in order to avoid having to buy a separate adapter when the analogue FM radio signal is eventually switched off in the UK.

Internet access via an in-car sim can be another useful feature, particularly if you need to keep kids entertained on a long journey by connecting their devices to a Wi-Fi hotspot. It can also allow for live traffic alerts – a great feature for those who spend a lot of time traveling – as well as audio streaming.

Satellite navigation is also now widely available, but don’t panic if it’s not included in the car you’re considering. You might be able to run navigation through an app or via your smartphone instead, and for our money, several of these apps are actually superior to many in-car systems.

If you choose a car with a digital dial display you'll be able to view and control some of the system's features from within the instrument cluster. Audi's MMI system is among the best examples of this technology.

What Is Apple CarPlay?

CarPlay is Apple’s interface for using your iPhone in the car. In most cases you need to connect your phone to the car via a USB lead, but some cars also allow wireless iPhone integration via Bluetooth. Either way, you’ll be presented with a home screen reminiscent of an iPhone’s, but including only those apps optimised for in-car use. These include the phone itself, messaging, music, and podcasts, but not emails.

The large icons are easy to hit, and the menu system will be familiar to iPhone users, but while you can use Siri to read and dictate messages, it’s still not completely seamless. You can also download a range of apps from the App Store, among them Spotify, Waze and Stitcher Radio for Podcasts.
Click here to find out more about Apple CarPlay

What Is Android Auto?

Android Auto works with any smartphone that uses version 5.0 or later of the Android ‘Lollipop’ operating system (for the best performance, version 6.0 or later, known as ‘Marshmallow’, is recommended). Among the many compatible Android phones are those from Samsung, LG, HTC, and of course Google’s own Nexus and Pixel phones.

Like CarPlay, Android Auto presents the user with a version of their phone’s menu systems and operating functions, so rather than Apple Maps, the phone’s satnav is powered by Google Maps, and instead of Apple Music, you get Google Play Music. You can control Android Auto either via the car’s touchscreen or by using voice recognition, even asking it to set reminders for you for later in the day.

The range of downloadable apps for Android Auto again includes Spotify, as well as Skype, WhatsApp, Amazon Music, and Audio Books.
Click here to find out more about Android Auto

What is MirrorLink?

The final smartphone connectivity option you might see on your car’s infotainment is called MirrorLink. This works only with phones using the Android or Symbian operating systems (so no Apple devices) and provides an interface that gives you access to calls and music on the move.

As with Apple CarPlay and Android Auto, you can also download certain apps for MirrorLink that have been designed to use in the car. Among these are apps from car manufacturers themselves, such as MYCitroen, MYPeugeot, and Skoda Drive.
Click here to find out more about MirrorLink

Fitting an Aftermarket Car Stereo

If you're looking at an older car, then you may find that the factory-installed infotainment options no longer cut it. But don't worry, as there are plenty of aftermarket options that will allow you to slot in a much newer system, and the possibilities are limited only by your wallet.

Companies like Kenwood, Pioneer, JVC, Sony, Boss Audio and dozens more all make touchscreen car stereo head units with the latest audio/video features, including GPS navigation or Apple CarPlay and Android Auto, which will likely slot into the dashboard of your car with relatively little effort. Generally, these are available in two sizes, known as single DIN or double DIN car audio systems, and you'll need to check which will be suitable for the car you're looking at.

If you want, you can upgrade the sound system at the same time, whether through a straight-replacement of the factory-fitted speakers, or adding new ones, perhaps with an upgraded amp for extra oomph. If your new system has a screen, you could consider adding a rear-view backup camera for easier reversing. For family cars, screens in the back attached to a DVD player could make your life considerably quieter.
Read our guide to the Best Aftermarket Car Stereos

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